Collection of your personal data.
Different levels of your personal data may be collected by us, both on our Site and at our physical stores.
Please review these third party privacy policies. Use of your personal data.
We use the personal data you provide to us for the following purposes (and any purposes directly related to these purposes) (collectively, the “Purposes”):
Other points of note regarding your personal data
Please also note that:
Separately, we may collect certain other data from you on our Site:
You may partially or entirely opt-out of receiving such direct marketing communications at any time by: (a) amending your preferences in accordance with “How to check and update your personal data” section below, (b) contacting our Privacy Officer at [email protected] or mailing to; Privacy Officer, On Pedder, 22/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong, (c) in the case of emails, by clicking the “unsubscribe” link at the bottom of such emails.
We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times.
To protect your personal data while you are on our Site, we will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) — an industry standard for encryption over the Internet.
If you are a registered user on our Site, you may decide to store your credit card details with us to make your shopping faster and simpler. Once saved, only your last four digits will be displayed, so that you know which credit card you are using. You will need to re-enter your credit card details if you decide to ship an order to a new shipping address. This is to protect your details and to guarantee that your credit card is only used for shipping addresses that you have approved. We will not transfer your credit card details to any third parties except with your prior consent.
Your personal data held by us will be kept confidential, except we may disclose your personal data to the following parties (who may be located, and use your personal data, outside of Hong Kong):
We do not provide your personal data to any other third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time, which may include your personal data in an anonymous format and which does not allow the third parties to identify you in any way other than on our own Site.
You may wish to access, verify or update any of your personal data that we hold. You can do so by: (a) contacting our Privacy Officer (at the details as set out at “Our Contact Details” section below), or (b) completing “Customer Information Renewal Form” at one of our stores.
30/F, One Island South
2 Heung Yip Road
Wong Chuk Hang
We place conspicuous notices in Pedder stores to inform customers we prohibit unauthorised photography, sound and/or video recording for commercial use, private gain, use in press or media, or for promotional purposes in our stores. We reserve the right to remove offenders from our premises.
We permit photography, sound and/or video recording where the images/recordings are solely for personal use and are not published or reproduced in print or electronically for commercial use, private gain, use in press or media, or for promotional purposes.
Permitted photography, sound and/or video recording are subject to the following conditions:
– no photographs or video and/or sound footage is taken of staff members or other customers without express permission of the staff member or customer;
– flash and tripods are not used without written permission;
– customers refrain from taking photographs, and recording sound and/or video footage and/or leave the premises if;
– they are causing concern to any staff member or a nuisance to other customers;
– our staff reasonably believe the customer is causing an obstruction or compromising safety or security in any way;
– our staff reasonably suspect that photography, sound and/or video recording are for commercial use, private gain, use in press or media, or for promotional purposes.
If a customer has queries in relation to the photography policy, he/she may contact the Store Manager.
This policy outlines the policies and procedures regarding the use of CCTV in Pedder stores undertaken to comply with the requirements of the Personal Data (Privacy) Ordinance (the Ordinance). CCTV is used to procure reasonable security and safety of the monitored area.
1. Policy Statement
In accordance with the Ordinance and relevant guidelines issued by the Office of the Privacy Commissioner for Personal Data (PCPD):
– Data subjects are explicitly informed they are subject to CCTV surveillance by notices reading “CCTV in operation” in areas of surveillance.
We places conspicuous notices at the entrance to any monitored area and fixes further notices inside the area.
– Notices are also posted if the CCTV cameras themselves are very discreetly located, or in places where a data subject may not expect to be subject to surveillance.
– CCTV cameras are not installed in places where people have a reason to expect privacy.
Closed-Circuit Television (CCTV) at our stores
We employ Closed-Circuit Television (CCTV) in our stores. Store premises are subject to CCTV surveillance and activities are recorded by video camera to procure reasonable security and safety of the monitored area.
Information obtained through CCTV monitoring will be used exclusively for safety, security, and law enforcement purposes. Recorded images will be stored in a secure location with access by authorized staff only and will be securely deleted as soon as practicable once the purpose of collection is fulfilled.
If you wish to contact us in relation to privacy of your personal data, please contact our Privacy Officer at [email protected] or mail to: Privacy Officer, Lane Crawford Joyce Group, 30F, One Island South, 2 Heung Yip Road Wong Chuk Hang, Hong Kong.”
2. General Procedures
I. Proper Handling of the Recorded Images
(a) The personal data collected is securely deleted from the CCTV as soon as practicable once the purpose of collection is fulfilled. If no incident is reported, the footage will be securely deleted regularly accordingly.
(b) Upon expiry of the applicable retention period, we permanently destroy all personal data: (i) if in hard copy form, by first shredding and then securely disposing of the personal data; and (ii) if in electronic form, by permanently erasing the personal data from our systems. The CCTV footage/images are removed automatically from the system regularly. All authorized users having access to any copy pf the CCTV footage/images delete such copy once the incident being reported is closed or is no long active.
(c) If an incident occurs in the store, CCTV footage is preserved in a secure way until such time as the incident is fully investigated and the matter is closed. Usual deletion policies in relation to CCTV footage are suspended for the relevant footage during that period.
(d) Security measures are in place to prevent unauthorized access to the CCTV system. Recorded images are kept in safe custody, subject to and in accordance with the following measures:
(1) A login account and password for access to and storage of footages is available only to authorized users
(2) Access to locations where the images recorded by the CCTV cameras are viewed, stored or handled are secured and restricted to authorized users only. The authorized users can only view the CCTV footage only when the incident is reported. Please refer to Appendix 1 for detail.
(3) CCTV footage is not transferred in digital format through email, mobile or any other device other than to the Legal Department or to authorized users provided that the footage is encrypted and then only as strictly necessary for valid reason and subject to and in accordance with this clause and clause II below.
(e) Proper records of the staff members taking charge of and keeping the recorded images are maintained by authorized users.
(f) Transfer and movements of the recorded images are clearly documented and only made in accordance with clause 2I(d) (3).
(g) The hard disks or any devices storing the recorded images are securely protected from unauthorized access (e.g. an encryption function is used) and only viewed, retrieved or handled upon proper authorization for the intended purpose (e.g. police investigation). Once there is no valid reason to retain the recorded images, they are securely deleted. Safeguards are in place to protect wireless transmission systems from interception should they be used for transmission of data recorded by CCTV.
II. Transfer of CCTV Records to Third Parties
(a) Personal data is only used for the purposes for which it was collected or a directly related purpose, unless the data subject has given express voluntary consent or when any applicable exemptions under the Ordinance apply.
(b) Disclosure of CCTV records to any third party (e.g. a customer) subject to provisions of the Ordinance is generally prohibited to protect the privacy of personal data.
(c) If we are requested to provide CCTV records to a law enforcement agency e.g. the Police for criminal investigation purposes, we will cooperate only with a written request provided by the relevant law enforcement agency..
(d) Please refer to clause 3 for detail of handling.
III. Misuse or abuse of CCTV system or the recorded images is reported to Natalie Da Gama-Rose, General Counsel of the Group Legal Department (email: [email protected]; Tel: 2118 2280).
IV. Compliance checks and audits are carried out annually to review the effectiveness of the safeguards and procedures of the CCTV system.
3. Customers Enquiries/Law Enforcement Agencies (e.g Police)
I. If a customer has queries in relation to the operation of the CCTV and the purpose or
or in relation to privacy issues of his/her personal data, he/she may contact our Privacy Officer at [email protected] or mail to: Privacy Officer, Lane Crawford Joyce Group, 30F, One Island South, 2 Heung Yip RoadWong Chuk Hang, Hong Kong.”
II. We do not accept requests from customers to view of CCTV footage because
CCTV footage contains personal data and we are not allowed to share it with third parties by law.
III. We will accept requests from the police or other enforcement agent to view the CCTV footage and/or have a copy of the same upon receipt of formal written application.