We are committed to answering questions and addressing comments in a timely fashion. For the quickest reply, please complete the form below, call us about any issues regarding an order at +852 2118 2030, Monday through Friday, 9:00 am to 6:00 pm except Saturdays, Sundays and Hong Kong Public Holidays.
We recommend the following methods to care for your shoes and handbags:
Fabric and Satin
On Pedder currently ships to Hong Kong, Macau, Singapore, Australia, New Zealand, Korea, Taiwan, Japan, Philippines, Vietnam & Thailand. For shipping to other markets please contact customer service at [email protected].
Orders placed after 12:00 pm are processed the following business day Monday through Friday. Hong Kong Public Holidays and weekends orders are processed the following business day.
*PLEASE NOTE: ITEMS MAYBE SHIPPED SEPARATELY BASED ON AVAILABILITY.
Shipping Delivery Times
Orders shipping to Hong Kong are dispatched within 4 business days, excluding Sundays & statutory Public Holidays.
Orders shipping internationally are dispatched within 7 business days, excluding Saturdays, Sundays & statutory Public Holidays.
Free shipping and free returns for full-price items.
Free return or exchange once only for full-price items (excluding the category of “Excluded Items”), please see Terms and Condition for more details.
Sale and Promotional Merchandise: No Refunds, exchanges or price adjustments.
You may return or exchange items purchased online within seven days of receiving them. Using our free collection service, we will pick them up from your designated address. All return or exchange items must be unused, in their original condition, and with product tags attached. If the items purchased include a branded box, this must also be returned undamaged.
Please note that sale and promotional merchandises are not eligible for refunds, exchanges or price adjustments.
Pack the item(s) securely in the original product packaging
Include the return form or packing slip in the return package
1) Affix the prepaid SF Express or DHL mailing form to the outside of your package
2) Contact our Customer Service team at +852 2118 2030 or [email protected] about your request of return or exchange. We will arrange SF Express or DHL to pick the item(s) up from your address
3) For online purchases, international returns must be sent via DHL Express. If you prefer to use your own shipping method, customers will take full responsibility for the returns, and we are not responsible for item(s) that do not arrive at our warehouse. Your return shipping charges must be prepaid, as we cannot accept Cash on Deliveries (COD). For your protection, please retain the tracking information from the prepaid return label.
Please send your package to:
Unit B, C & D, 14/F
Ming Wah Industrial Building
17-33 Wang Lung Street
Tsuen Wan, Hong Kong.
Exchanging for a different size is based upon stock availability. If available, we can reserve stock for you, and ship the item as soon as we receive the returned original item. Shipping, tax and duties’ costs on size-exchange replacements will not be charged after the initial delivery.
Please reach our Customer Service team on +852 2118 2030 or email at [email protected] for further assistance.
Your personal information and how we use it
Collection of your personal data.
Different levels of your personal data may be collected by us, both on our Site and at our physical stores.
Please review these third party privacy policies. Use of your personal data.
We use the personal data you provide to us for the following purposes (and any purposes directly related to these purposes) (collectively, the “Purposes”):
Other points of note regarding your personal data
Please also note that:
Separately, we may collect certain other data from you on our Site:
You may partially or entirely opt-out of receiving such direct marketing communications at any time by: (a) amending your preferences in accordance with “How to check and update your personal data” section below, (b) contacting our Privacy Officer at [email protected] or mailing to; Privacy Officer, On Pedder, 22/F, One Island South, 2 Heung Yip Road, Wong Chuk Hang, Hong Kong, (c) in the case of emails, by clicking the “unsubscribe” link at the bottom of such emails.
Security and protection of your information
We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times.
To protect your personal data while you are on our Site, we will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) — an industry standard for encryption over the Internet.
If you are a registered user on our Site, you may decide to store your credit card details with us to make your shopping faster and simpler. Once saved, only your last four digits will be displayed, so that you know which credit card you are using. You will need to re-enter your credit card details if you decide to ship an order to a new shipping address. This is to protect your details and to guarantee that your credit card is only used for shipping addresses that you have approved. We will not transfer your credit card details to any third parties except with your prior consent.
Disclosure of your personal information
Your personal data held by us will be kept confidential, except we may disclose your personal data to the following parties (who may be located, and use your personal data, outside of Hong Kong):
We do not provide your personal data to any other third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time, which may include your personal data in an anonymous format and which does not allow the third parties to identify you in any way other than on our own Site.
How to check and update your information
You may wish to access, verify or update any of your personal data that we hold. You can do so by: (a) contacting our Privacy Officer (at the details as set out at “Our Contact Details” section below), or (b) completing “Customer Information Renewal Form” at one of our stores.
Our Contact Details
22/F, One Island South
2 Heung Yip Road
Wong Chuk Hang
Tel: +852 2118 2030